FAQ

Frequently Asked Questions

For answers to some of the most common questions we receive, please see the following. If you can’t find what you’re looking for, please call (435) 654-1098.

01

How do I obtain a copy of a case report?

If you’d like to request a case report, you must complete a GRAMA request form and provide the necessary fees. Once you’re ready to submit these materials, please provide them by mail, fax, or email using the information below.

Wasatch County Sheriff’s Office
1361 South Highway 40
Heber City, Utah 84032
Fax: (435) 657-3580
Email: wcsorecords@wasatch.utah.gov

GRAMA Request Form

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WASATCH COUNTY SHERIFF | FAQ

02

Does the office provide fingerprints services?

Yes, walk-in fingerprint services are available Monday through Friday from 8 to 10 a.m. on a first come, first served basis.

For general applications, you must have a valid form of identification. The fee is $25 (cash only) for two cards. For court-ordered fingerprint services, there is no fee, but you must have court paperwork or a citation.

03

Do you unlock vehicles?

As a free service to the community, the Sheriff’s Office will respond when someone has locked their keys inside their vehicle.

This service can be requested by contacting the Dispatch Center at (435) 654-1411.

The Wasatch County Sheriff’s Office does not assume responsibility for any damage that may occur while performing this service. You must sign a waiver of liability before the deputy will attempt to unlock a vehicle.

04

Does the office have a medication disposal box?

Yes, there is a free medication disposal box located in the entryway of the Wasatch County Sheriff’s Office. This helps minimize the threat of accidental poisoning or drug abuse.

Learn more

05

Do you provide court paperwork and documents?

No, we cannot provide forms or legal advice.

For information about filing protective orders, please contact Wasatch County Victim Advocate Kristen Guthrie at (435) 671-9490.

Court paperwork, such as eviction notices and divorce papers, may be accessed at www.utcourts.gov.

For civil service documents and information, please email CivilService@wasatch.utah.gov.

06

Where can I find inmate information?

Wasatch County Jail is a medium-security jail located at 1361 South Highway 40 in Heber City. The facility is for offenders who are convicted for crimes which come under Utah state laws. To reach the jail, please call (435) 657-1619.

Visitation
Under ordinary circumstances, each incarcerated person is allowed one 30-minute visit on each visiting day. Please arrive early to sign in and register.

Unless a problem arises, the following schedule will be employed:

Men – Tuesday from 5:30 to 7 p.m. and Saturday 12 to 2:30 p.m.
Women – Thursday from 5:30 to 7 p.m. and Sunday from 12 to 2:30 p.m.

Phone Calls
Evercom phones are available to be used by incarcerated persons. To use these phones, inmates may call collect, purchase phone cards from the commissary, or have their family members open an account with Evercom.

To contact Evercom’s customer support office, please call 1-800-844-6591.

Mail
Inmates may send or receive mail. They may also receive items such as books, magazines, and some compact discs, but the items must be sent directly from the manufacturer or supplier and must be in the original packaging.

To ensure your mail reaches the correct person, please include the inmate’s name on the outside of the envelope or package and send it to the following address:

Inmate's Name
1365 South Highway 40
Heber City, Utah 84032

Commissary Access
Individuals held in the regular housing sections of the jail may purchase certain food and non-food items from the jail commissary. To make these purchases, the inmate must have money in his or her jail cash account.

You may deposit money into an inmate’s cash account by:

Visiting https://www.correctpay.com and making a deposit using a credit card.
Sending a money order or cashier’s check (no personal check will be accepted) to the inmate.
Making an in-person cash deposit during business hours at the Wasatch County Sheriff's Office.

07

How do I file a personnel complaint?

We believe deputies work in cooperation with citizens in a positive way. To ensure we function efficiently and maintain the rights of the citizens we protect, deputies are trained to follow a series of local, state, and federal procedures.

Because of the nature of law enforcement, we also understand that citizens may object to the actions taken by deputies—or may feel their conduct is inappropriate.

We consider a complaint to be an allegation from any source regarding the circumstances of a specific act or omission by a Sheriff’s Office employee. However, we do not consider a disagreement over the elements of a traffic citation to be a complaint. Disputes over traffic citations should be taken to the appropriate jurisdictional court for resolution.

As a citizen, you are encouraged to contact the Sheriff’s Office if you have a complaint about the actions of a deputy or non-sworn employee if you believe their conduct was inappropriate or that they have violated the law. Although we encourage citizens to report misconduct, complaints must be made in good faith. Anyone who willfully makes any false accusation for the purpose of discrediting a deputy sheriff may be prosecuted under Utah State Criminal Code 76-8-504.5 for a Class A misdemeanor.

To initiate a complaint, you may contact a supervisor Monday through Friday, from 9 a.m. to 3 p.m. by calling (435) 654-1098. After hours and on weekends, you may contact our Dispatch Center at (435) 654-1411 and request assistance from an on-duty law enforcement supervisor.

You will be asked to provide a written statement regarding the nature of your complaint with as much detail concerning the incident and why you believe the deputy’s conduct was inappropriate.

Citizen Complaint Form

08

How does the personnel complaint process work?

Every official citizen complaint is reviewed by the chief deputy. If the complaint is of conduct that would violate Sheriff’s Office policies and procedures or laws, an investigation will be authorized by the sheriff.

Investigators will interview the concerned parties and witnesses, record their statements, and gather other relevant data. The completed investigation will be forwarded to the chief deputy, who reviews the investigation, and then forwards the completed investigative report file to the sheriff with a recommendation of one of the following dispositions:

Substantiated: The investigation established that misconduct occurred.
Not Substantiated: The investigation failed to produce sufficient evidence to clearly prove or disprove the allegation.
Exonerated: The allegation did occur, but that it was justified, legal, and proper.
Unfounded: The allegation did not occur.
Misconduct Other Than Allegation: Misconduct occurred but was not a part of the original complaint.
Policy Review: The allegation occurred and followed Sheriff’s Office policy (or policy did not exist). However, it is also determined that the allegation of misconduct could have been prevented if the policy was clearer.

Upon the completion of an internal investigation, the chief deputy or another supervisor will notify you in writing. This notification will provide details on whether the investigation is closed, as well as rights regarding the appeals process.