Communications

Division

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911 Communications assumes the essential responsibility of all emergency and non-emergency calls for police, fire, and medical assistance.

Our team receives about 10,000 emergency calls per year and is dispatches for 13 agencies. These professionals possess exceptional multitasking abilities and can tackle any incident effectively, no matter the pressure.

Emergency responders often regard dispatcher as their lifeline to safety, recognizing that they will ensure the right resources are provided within a timely manner.

As a caller, you can best assist our dispatchers by:

Providing the complete address or a detailed location description

Providing a phone number for the dispatcher to use in the event of a dropped call

Communicating the basic events and people involved in the incident

Being willing to answer the dispatcher’s questions

After receiving this necessary information, our dispatchers send the appropriate responders to the scene. Whether you need EMS, Fire, or even Search and Rescue, they will ensure the response is accurate and timely.

From there, the team will continue to stay in touch with first responders on the scene to dispatch additional resources, including helicopters, tow trucks, etc. When requested by law enforcement, they also research criminal histories and arrest warrants. They also begin the process of jail booking when a person is arrested.

DIVISIONS | COMMUNICATIONS